Trust and policy centre
Your signed offer or order form is the primary record for price, term, renewal, cancellation and refund conditions.
Before purchase
Dryfta KSA provides a proposal or order document describing the selected platform scope, implementation, subscription period, fees, taxes, payment timing, renewal, cancellation and any customer-specific terms.
Published global policy
Dryfta’s published global refund policy states that rendered SaaS services are non-refundable, subscriptions renew until cancelled in writing, partial periods are not refunded, applicable taxes are the customer’s responsibility, and upgrades or downgrades require a written request.
The signed KSA offer, order form or service agreement controls if it provides different terms.
How to request a change or cancellation
Send a written request to email@dryfta.com from an authorised customer contact. Include the organisation, platform address, requested effective date and the change required. The team will confirm receipt and any contractual effect.
Event websites and data
Before a subscription ends, agree the export, archive, continued website availability and deletion plan. Do not assume that public pages or administrator access will remain available outside the contracted term.
Questions before approval
Ask the KSA team to explain any renewal, cancellation, tax, gateway or refund point before your organisation signs or pays.
Need a point clarified?
Contact the Dryfta Software Company team in Riyadh and we will route your question to the right person.